Understanding the Knowledge Base
The knowledge base is a central repository of information that your agents can access to provide accurate responses to customer inquiries. It's essential to maintain an up-to-date and comprehensive knowledge base for optimum agent performance.
Supported Content Types
AyAgent's knowledge base supports various content types:
- Documents - PDF, Word, and text files
- FAQs - Question and answer pairs
- URLs - Web pages that contain relevant information
- Product information - Details about your products or services
Creating a Knowledge Base
To create a knowledge base, follow these steps:
- Navigate to the Knowledge Base section in your dashboard
- Click "Create Knowledge Base" and give it a name
- Upload documents or add content manually
- Organize your content into categories for better management
Once your knowledge base is created, you can connect it to your agents to enhance their capabilities.
Best Practices
To ensure the effectiveness of your knowledge base, consider these best practices:
Knowledge Base Best Practices
- • Regularly update and review content for accuracy
- • Use a clear and consistent naming convention for documents
- • Organize content by categories for easy access
- • Ensure proper formatting and presentation of information
- • Incorporate feedback from customer interactions to improve content
Connecting to Agents
Enhance your agent's capabilities by connecting knowledge bases:
- Select an agent from your dashboard
- Navigate to the "Knowledge Base" tab
- Add one or more knowledge bases to the agent
- Save changes and test the agent's performance
Next Steps
Ready to optimize your knowledge base? Here's how to get started: