What are Agents?
Agents are the core of the AyAgent platform. An agent is an AI-powered entity that can interact with your customers through various communication channels. They understand natural language, provide helpful responses, and can perform automated tasks based on your business requirements.
Agent Capabilities
AyAgent's AI agents are equipped with advanced capabilities that make them powerful tools for customer communication:
Agent Capabilities Overview
Core Functions
- Understand natural language
- Follow conversation flows
- Access knowledge bases
- Create tickets and update records
- Hand off to human agents
Advanced Features
- Multi-language support
- Context-aware responses
- Integration with external APIs
- Custom workflow automation
- Performance analytics
Creating an Agent
Creating a new agent in AyAgent is straightforward. Follow these steps to get started:
- Navigate to Dashboard → Create Agent
- Provide a name and description for your agent
- Select a template that matches your use case
- Configure the agent's personality and behavior
- Connect communication channels
- Train the agent with your business knowledge
- • Agent name and description
- • Response tone and personality
- • Business context and rules
- • Operating hours and availability
- • WhatsApp Business integration
- • Email support setup
- • Live chat widget for websites
- • Social media platforms
Training Your Agent
To get the most out of your agents, make sure to provide them with accurate information about your business, products, and services. The more information you provide, the better your agents will be able to assist your customers.
You can train your agent by:
- Uploading knowledge base documents
- Creating FAQ pairs
- Providing sample conversations
- Connecting to your product database
- Setting up workflow automations
AyAgent uses advanced machine learning techniques to understand your data and use it to generate accurate responses to customer inquiries.
Agent Types
AyAgent supports different types of agents, each optimized for specific use cases:
Handle customer inquiries, troubleshooting, and support tickets
- • FAQ automation
- • Ticket routing
- • Issue escalation
Qualify leads, schedule appointments, and assist with sales processes
- • Lead qualification
- • Product recommendations
- • Appointment booking
Build specialized agents for your unique business requirements
- • Custom workflows
- • API integrations
- • Business logic
Agent Management
Once your agents are created, you can manage them through the AyAgent dashboard:
Monitoring Performance
- View conversation analytics and metrics
- Track response times and customer satisfaction
- Monitor agent utilization and efficiency
- Identify areas for improvement
Updating Agents
- Modify agent responses and behavior
- Update knowledge base content
- Adjust conversation flows
- Add new integrations and features
Best Practices
Follow these best practices to maximize your agent's effectiveness:
- • Keep your knowledge base up-to-date with current information
- • Regularly review and improve agent responses
- • Set clear escalation rules for complex issues
- • Monitor customer feedback and satisfaction scores
- • Test your agents regularly with different scenarios
Next Steps
Ready to create your first agent? Here are some helpful resources: